Terms of Use
Can customers cancel an order?
There
is no need to contact StreetDeal to cancel orders which have not been
paid for. These orders will expire automatically after a certain
period. StreetDeal permits checking out of orders using the online
shopping basket as a system for customers to generate proforma invoices
for themselves and to keep records of prospective purchases. Only
orders that have actually been paid for are activated and entered into
the order checking / processing system.
In general, StreetDeal can accept requests for
cancellation of paid orders up to the working day on which the order
enters the status "processing". Customers can request cancellation of
orders by email (support ticket) quoting their order number.If a customer requests
cancellation of an order after the order is in processing (i.e. goods
checking and packing) in our warehouse, or after the goods have
actually been dispatched from the warehouse into the delivery logistics
system, StreetDeal reserves the right to charge a restocking fee,
deducted from the resultant refund or credit. In fact in most cases we
will not charge this fee, because we are nice people.
If
you have made a payment using Paypal, and the payment is "pending",
e.g. waiting for an e-check to clear, StreetDeal can accept
cancellation at this stage, and the refund can be made in the form of canceling the receipt of the payment in Paypal before it clears. In
these cases the customer needs to provide a Paypal transaction ID.
Thank You
